We're a Phoenix owned company. All warranty work is performed in-house. This is a benefit you can only get by buying local. Much of the equipment purchased out of state has a parts only warranty. If the equipment breaks, they mail you parts. We'd never do that. We have a team of technicians who work around the clock keeping Phoenix restaurants up and running. Should anything ever break under warranty, they would drop what they were doing and come right out to see you.
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Since this item is not stocked in our warehouse, we can not guarantee availability, transit times, etc. If you need this item within a certain timeframe, please contact us before placing your order so that we can verify current stocking levels for you.